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Director of Client Services

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So you climbed to the top of the hill at an ad agency. You’re now the director of client services. You have a headshot on your companies about page. But when looking around, you don’t like what you see. A boy’s club with no balls? Jargon jockeys that get spooked at the starting line? Yes-men clinging to their puny plot of power, afraid to risk climbing the next peak? Most will find the last 65 words as too risqué; the right Director of Client services isn’t afraid of the exposure. They have the experience, the talent, the poise under pressure, and the aspiration to help Tattoo Projects summit the next peak.

Tattoo Projects, a woman-run-creatively-driven advertising agency, seeks a Director of Client Services that has the soul of a Sherpa. We reach one peak, and then we set our sights on the next. The right Director of Client Services will have integrated experience: traditional, digital, broadcast, experiential, and social. Their client experience ranges from Fortune 500 to mom and pop, b2b, b2c, and DTC. The right director of client services will be put off by that last sentence that used three acronyms in one sentence.

The Job:

  • Report directly to the CEO/CCO
    • Work closely with the owner to assure creative vision and agency DNA is represented in all things.
  • Hit the ground running.
    • We are obsessed with progress, and we do not celebrate patience.
  • This is a player / coach position. You will have your own accounts.
  • Direct, motivate, train, and mentor a team of brand advocates.
    • They are similar to account executives, but their mandate is to do what’s right for the brand rather than juggle stereotypical agency and client egos.
  • Deep understanding of the client’s business
  • Establish trust and credibility with clients.
  • Frequent client contact and consultation.
  • Discoveries: In person or remote.
    • Gather SOW, Delivery Date, Asset Request list.
  • Briefs: Writing, editing, improving.
  • Presenting: Must be prepared, yet conversational. Absolutely no, Stepford Wife presentation styles.
    • The right Director of Client Services understands.
  • Deck Oversight: Another day another deck to review. Don’t let them be boring.
    • Review all materials before client presentations and final production.
  • Manage client budgets, scope, and expectations regarding timing, schedules, and process.
  • Nurture a culture of proactive business-building ideas for client and agency.
  • Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
  • Work with leadership to create accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
  • Sniff out all organic growth opportunities.
  • Work with project management to communicate schedules and obtain the required approvals from client, per project schedule.
  • Obtain client approvals.
  • Oversee client billing.
  • Open and manage non-production estimates, as needed (e.g., fees, travel jobs, presentations, etc.).

The Requirements:

  • 10 (+) years of experience in Account Management, within a fully integrated advertising agency ideal
  • B2B and B2C experience
  • Integrated experience: Digital, Broadcast, Traditional, Social.
  • Highly organized.
  • Charismatic.
  • Excellent presentation and communication skills are required.
  • Strong attention to detail
  • A chip on the shoulder.
  • Entrepreneurial spirit.
  • Technologically curious specifically how it can improve process.

The Comp:

  • Top of market salary.
  • 100% Paid healthcare.

The Application:

  • To apply, please email hiring@tattooprojects.com
  • Place “Director of Client Services” and your preferred brand of stilettos in the subject line.

 

creative

Senior Art Director

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“Make it smart. Make it beautiful. Make it (_ _ _).” The right Senior Art Director for this role celebrates who said this. More importantly, their portfolio and process does more than stand out, it is elevated by this spirit. Tattoo Projects is looking for a Senior Art Director that loves advertising and branding. Someone who respects the customers’ fleeting attention and treats it like a privilege. This Senior Art Director knows how to push pixels, but more importantly they know how to move people.

The Job:

  • Demand a high bar of creative excellence from yourself and the team. 
  • Team with a Copywriter, Social Media Strategist, Brand Advocate, and Project Manager to solve advertising and branding challenges. 
  • Develop 360° campaigns for B2C and B2B clients, and our own brand.
  • Communicate with senior management and clients to develop an aesthetic and brand that reflects the company’s core values and ideals.
  • When necessary, delegate to graphic designers yet remain accountable for projects.
  • Maintain brand consistency across all deliverables.
  • Never settle for good enough.
  • Never panic.

The Requirements:

  • 8+ years as a professional graphic designer.
  • 3+ years’ experience in supervisory role.
  • Dedication to graphic consistency and quality across all channels.
  • Ability to work overtime when necessary to complete time-sensitive projects.
  • A master of Photoshop, Illustrator, and In Design.
  • Competency in a variety of content creation formats (Adobe Premiere, After Effects, Adobe Creative Suite & Design templates in Canva or Google docs, sheets, slides, TikTok, Instagram, FB live, etc.)
  • A student of pop-culture to solve marketing problems for a variety of brands.
  • A perfectionist in concepting, designing, developing, and presenting ideas.
  • A knack for creative content on media platforms (social, streaming, AR, music, film, interactive, etc.) independently from work.
  • An obsession with typography.
  • A digitally-native-mobile-first mindset that intuitively understands UI/UIX capabilities and limitations.
  • A respect for receiving direction from Creative Directors.
  • The ability to operate independently or team up with Copywriters, Social Media Strategists, Graphic Designers, and Developers. 
  • A nuanced understanding between a big idea and a tactical execution, and the ability to do both.
  • A gift for articulating art direction in all mediums, anything from Super Bowl commercials to social posts. 
  • A curiosity for technology and trends, and obsession with improving art/design skills.

The Comp:

  • Top of market salary.
  • 100% Paid healthcare.

The Application:

Please email hiring@tattooprojects.com. Place the missing “_ _ _” word and the name of Art Director who shaped modern advertising in the subject line. 

creative

Director of Video Content

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The Job:

The right people for this role are willing, capable, and eager to do three jobs in one role – probably more. On any given day, you will be operating as a content creator, an executive producer, or line-producer/project manager. You have the experience to establish and standardize the production process for all video formats. You have creative curiosity and production flexibility to experiment with new formats and develop new processes on the fly. You have the discipline and perspective to balance budgets vs egos, perfection vs progress, and organization vs speed. Most people reading this will shake their head in disbelief wondering how any one person can succeed at all of these contradictory challenges.  A select few are nodding along, confidently muttering, been there, done that, can’t wait to be a part of what Tattoo Projects will do next.

Content Creation:

  • Master the ability to turn any branded content into a wealth of social assets (clips, gifs, graphics, photos, stories, copy, etc.)
  • Work with a wide range and quality of video and static imagery.
  • Passion and curiosity to make creative content on all social media platforms – Tweets, TikTok videos, Instagram visuals, and Youtube.
  • Proficient in one or all of the Adobe Creative Suite programs and continuously evolving your skills to make social first content: Adobe Creative Suite, mobile creator apps and in app editing (Instagram story creation, TikTok editing etc.)

Production Excellence:

  • Develop and communicate production recommendations.
  • A solutions-oriented resource for video production including shooting, editing, and output.
  • Procure and negotiate production estimates.
  • Coordinate and schedule productions.
  • Organize and run pre-production meetings.
  • Manage production budgets.
  • Review and approve all production-related invoices.
  • Manage multiple projects as needed.
  • Be client facing as needed.
  • Mentor junior producers.
  • Advise agency stakeholders in all content production-related matters with creative and budgetary solutions for improving quality.
  • Working with Resource Managers to assign workload, monitor capacity and solve team and cross-departmental resourcing issues.
  • Create and maintain project/contract burn reports and issue client-facing hour summary documents.
  • Estimate jobs within a +/- 10% variance. 
  • Set schedules and work plans that adhere to agency best practices. 
  • Modify processes if appropriate and necessary in order to meet delivery requirements.
  • Monitor scope changes and document potential impact to budget and timelines.
  • Identify project risks and proactively provide solutions to minimize risk.
  • Audit project team utilization to monitor workload and ensure accuracy.
  • Provide hands-on Project Management duties for complex or high-profile project assignments as necessary.
  • Interface with departments across the agency and/or third-party vendors.
  • Stay organized—assets, documentation, prioritization and an obsession for taking copious detailed notes.
  • Able to see the long-term vision but can spot challenges before they appear.
  • Eagerly tackle problems on your own but also know when to ask for help.
  • Oversee multiple projects and clients at the same time.

Creative Support:

  • Provide expertise on filmmaking, photography, image capture, digital platforms and formats.
  • Collaborating with our creative and strategy teams to create and manipulate video, photography, social copy, gifs, short clips, streaming stories etc.
  • Collaborate to meet rapid turnaround times, capture trending moments, deliver and receive feedback, all while keeping a clear, enthusiastic and proactive attitude towards content creation.
  • You are a support system for the team. You understand that all projects have challenges, and all challenges have solutions. 
  • You are indomitably optimistic and proactive.

The Requirements:

  • A minimum of 10 years ad agency experience. Production experience is mandatory.
  • Knowledge of all agency disciplines.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and proactive problem-solving skills.
  • Detail-oriented, take-ownership attitude, self-organizing and highly skilled in time management to facilitate involvement in multiple projects
  • Able to work independently with limited supervision, and communicate up, down and laterally to project stakeholders within the agency
  • You exude confidence and possess a go-getter attitude with zero ego. You go with the flow and can sustain a clear, cool head under pressure, especially when the unexpected occurs.
  • You can keep an eye on the bigger picture, without ever losing sight of the small details.

The Application:

Please email  hiring@tattooprojects.com, place Director of Video Content in the Subject Line along with your favorite youtube video.

creative

Senior Copywriter

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The Job:

Passive voice is a waste of time. Great headlines live forever. Tight body copy shows respect to the customer. The Oxford comma matters. Clever is cute, compelling is cash. Tattoo Projects is looking for a Senior Copywriter that gets it, and they don’t wait around for it, they go and get it. Research. Insights. Strategy. This is not a cog in a wheel copy job. You will be teamed with a Senior Art Director, Junior Graphic Designer, Social Media Strategist, Brand Advocate, and Project Manager, supporting the team from brief to presentation with compelling, comprehensive, yet concise copy.

The Requirements:
• 5+ years of experience in an advertising or branding agency.
• A portfolio that makes us jealous.
• Author compelling and distinct brand voices.
• An addiction to big ideas.
• Plays well in a team.
• Equal parts creative insecurity and creative ego.
• Great command of the English language. High standard of excellence as a writer.
• Write, edit, and proofread copy. All kinds of copy: short, long, script, website, brochure, etc.
• Attend photography, film, and editing sessions.
• Present concepts and copy at internal check-ins and client presentations
• Extreme accountability on all projects.

The Comp:
• Top of the market salary.
• 100% paid healthcare.
• Paid vacation.

The Application:

Please email hiring@tattooprojects.com, place Senior Copywriter in the Subject Line along with who was the copywriter on the “I Love NY” campaign.

creative

Internships

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This internship program isn’t for everyone. It’s a privilege for the lucky and hard-working few. This is a rigorous 3-6 month unpaid program, a proving ground for young professionals that want to break into advertising. This is neither school, nor advertising camp. You won’t just learn; you will effectively contribute in a fast-paced advertising agency environment. There are no guarantees of getting hired, but our interns do have a strong track record of finding employment in the advertising industry.

Requirements:

All applying interns must have a portfolio, preferably online. That goes for copywriters, art directors, graphic designers, account executives, and project managers. Yes, account executives and project managers, you also need a portfolio that shows off your skills. You’ll thank us later.

To apply, please email portfolios and resumes to hiring@tattooprojects.com

Don’t See Your Position?

That’s ok. Scottie Pippen was a walk-on in college. Around here we say: “If everything’s under control, you’re not moving fast enough.” If you have the intestinal fortitude to play ball with us, find a way to grab our attention.

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