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Director of Client Services

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So you climbed to the top of the hill at an ad agency. You’re now the director of client services. You have a headshot on your companies about page. But when looking around, you don’t like what you see. A boy’s club with no balls? Jargon jockeys that get spooked at the starting line? Yes-men clinging to their puny plot of power, afraid to risk climbing the next peak? Most will find the last 65 words as too risqué; the right Director of Client services isn’t afraid of the exposure. They have the experience, the talent, the poise under pressure, and the aspiration to help Tattoo Projects summit the next peak.

Tattoo Projects, a woman-run-creatively-driven advertising agency, seeks a Director of Client Services that has the soul of a Sherpa. We reach one peak, and then we set our sights on the next. The right Director of Client Services will have integrated experience: traditional, digital, broadcast, experiential, and social. Their client experience ranges from Fortune 500 to mom and pop, b2b, b2c, and DTC. The right director of client services will be put off by that last sentence that used three acronyms in one sentence.

The Job:

  • Report directly to the CEO/CCO
    • Work closely with the owner to assure creative vision and agency DNA is represented in all things.
  • Hit the ground running.
    • We are obsessed with progress, and we do not celebrate patience.
  • This is a player / coach position. You will have your own accounts.
  • Direct, motivate, train, and mentor a team of brand advocates.
    • They are similar to account executives, but their mandate is to do what’s right for the brand rather than juggle stereotypical agency and client egos.
  • Deep understanding of the client’s business
  • Establish trust and credibility with clients.
  • Frequent client contact and consultation.
  • Discoveries: In person or remote.
    • Gather SOW, Delivery Date, Asset Request list.
  • Briefs: Writing, editing, improving.
  • Presenting: Must be prepared, yet conversational. Absolutely no, Stepford Wife presentation styles.
    • The right Director of Client Services understands.
  • Deck Oversight: Another day another deck to review. Don’t let them be boring.
    • Review all materials before client presentations and final production.
  • Manage client budgets, scope, and expectations regarding timing, schedules, and process.
  • Nurture a culture of proactive business-building ideas for client and agency.
  • Partner with internal teams, including Strategy, Creative, Analytics, Social Media, Development, Content & Video, Media and Project Management.
  • Work with leadership to create accurate records of client expenditures, time utilization, billing information, client contacts, conference reports, etc.
  • Sniff out all organic growth opportunities.
  • Work with project management to communicate schedules and obtain the required approvals from client, per project schedule.
  • Obtain client approvals.
  • Oversee client billing.
  • Open and manage non-production estimates, as needed (e.g., fees, travel jobs, presentations, etc.).

The Requirements:

  • 10 (+) years of experience in Account Management, within a fully integrated advertising agency ideal
  • B2B and B2C experience
  • Integrated experience: Digital, Broadcast, Traditional, Social.
  • Highly organized.
  • Charismatic.
  • Excellent presentation and communication skills are required.
  • Strong attention to detail
  • A chip on the shoulder.
  • Entrepreneurial spirit.
  • Technologically curious specifically how it can improve process.

The Comp:

  • Top of market salary.
  • 100% Paid healthcare.

The Application:

  • To apply, please email hiring@tattooprojects.com
  • Place “Director of Client Services” and your preferred brand of stilettos in the subject line.

 

tattoo

Project Managers

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We love project managers. As a creatively-driven shop, we crave organization. Nothing spurs inspiration quite like precise schedules, detailed scopes of works, and deliverables that perfectly cascade. The right project manager for Tattoo Projects is experienced with ad agencies and or video production, and has a solutions-first approach to all challenges.

The Job:

  • Partner with Account Management to deliver flawless project management across small, medium, and large-sized projects, working directly with senior creative leaders and production.
  • Forward thinking to troubleshoot future road bumps.
  • Communicating regularly and directly with teams and leadership.
  • Help define project scopes, build timelines and estimate budgets in close collaboration with Account Management and creative leads; track and report on progress against schedules and budgets, and help to ensure team adheres to project scopes and deadlines
  • Collaborate with internal team to develop and maintain project documents, including timelines, budget updates, and status of deliverables for each client’s program.
  • Ensure all documentation is input into the project management system; help to train others in the organization how to fully utilize Function Point
  • Coordinate with internal team members to ensure deliverables are understood and that milestones are met on time and with consistency and accuracy
  • Collaborate with Account Management to help schedule meetings, ensure stakeholders are prepared and present, prepare meeting notes and status reports for internal/external use with clients
  • Work with internal teams on needed revisions/modifications/enhancements requested by the client; and involving leadership in a timely manner when changes/shifts on a project effect deliverables, costs or timing.
  • Participate in regular status meetings with Account Management to ensure projects are on track and on budget, as well as to highlight any potential concerns
  • Lead by example; display confidence and enthusiasm, demonstrate a “can-do” attitude
  • Ensure the use of best practices and apply lessons learned from previous projects.
  • Approach each project with a critical problem solving perspective as each has unique challenges.

The Requirements:

  • 7+ years of relevant experience managing projects (preferably with an interactive agency or production department; deep social/digital PM skills); strong understanding of project management principles, methods and techniques
  • Proficient in the entire MS Office Suite.
  • Ideally has experience with a range of project management programs, specifically Basecamp., or other sophisticated PM system experience (Function Point, Smartsheets, Workfront, etc)
  • Experience managing team resources, budgets and project timing
  • Proven organizational skills and attention to detail
  • Strong business writing skills
  • Strong interpersonal and communication skills
  • Demonstration of drive and initiative
  • Highly collaborative; ability to work effectively within a team environment.
  • Speak up when you notice something that could be improved.
  • Value a “creative-first” mindset to both agency workflow and PM strategies.
  • Juggle multiple projects simultaneously and react quickly and calmly to changing directions and timelines.
  • Embrace a fast-paced collaborative environment.
  • Ability to own a project and work without micro-management
  • Experience as a Production Manager/Producer/Line Producers is a bonus.
  • Work with Brand Ambassadors to guide and structure productive meetings.

The Comp:

  • Top of the market salary.
  • 100% paid healthcare.
  • Paid vacation.

The Agency:

We are a small but fierce advertising and production agency in Charlotte, North Carolina. Ad Age named us Small Advertising Agency of the Year. The Charlotte Business Journal twice named us amongst the fastest growing companies in the city. We are best partnered with those who are willing to take risks to get results, and willing to leave a mark with their creative work.

To Apply:

  • Please email hiring@tattooprojects.com and place your favorite style of bullet point in the email subject line along with the job you are applying for.
creative

Senior Art Director

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“Make it smart. Make it beautiful. Make it (_ _ _).” The right Senior Art Director for this role celebrates who said this. More importantly, their portfolio and process does more than stand out, it is elevated by this spirit. Tattoo Projects is looking for a Senior Art Director that loves advertising and branding. Someone who respects the customers’ fleeting attention and treats it like a privilege. This Senior Art Director knows how to push pixels, but more importantly they know how to move people.

The Job:

  • Demand a high bar of creative excellence from yourself and the team. 
  • Team with a Copywriter, Social Media Strategist, Brand Advocate, and Project Manager to solve advertising and branding challenges. 
  • Develop 360° campaigns for B2C and B2B clients, and our own brand.
  • Communicate with senior management and clients to develop an aesthetic and brand that reflects the company’s core values and ideals.
  • When necessary, delegate to graphic designers yet remain accountable for projects.
  • Maintain brand consistency across all deliverables.
  • Never settle for good enough.
  • Never panic.

The Requirements:

  • 8+ years as a professional graphic designer.
  • 3+ years’ experience in supervisory role.
  • Dedication to graphic consistency and quality across all channels.
  • Ability to work overtime when necessary to complete time-sensitive projects.
  • A master of Photoshop, Illustrator, and In Design.
  • Competency in a variety of content creation formats (Adobe Premiere, After Effects, Adobe Creative Suite & Design templates in Canva or Google docs, sheets, slides, TikTok, Instagram, FB live, etc.)
  • A student of pop-culture to solve marketing problems for a variety of brands.
  • A perfectionist in concepting, designing, developing, and presenting ideas.
  • A knack for creative content on media platforms (social, streaming, AR, music, film, interactive, etc.) independently from work.
  • An obsession with typography.
  • A digitally-native-mobile-first mindset that intuitively understands UI/UIX capabilities and limitations.
  • A respect for receiving direction from Creative Directors.
  • The ability to operate independently or team up with Copywriters, Social Media Strategists, Graphic Designers, and Developers. 
  • A nuanced understanding between a big idea and a tactical execution, and the ability to do both.
  • A gift for articulating art direction in all mediums, anything from Super Bowl commercials to social posts. 
  • A curiosity for technology and trends, and obsession with improving art/design skills.

The Comp:

  • Top of market salary.
  • 100% Paid healthcare.

The Application:

Please email hiring@tattooprojects.com. Place the missing “_ _ _” word and the name of Art Director who shaped modern advertising in the subject line. 

creative

Senior Copywriter

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The Job:

Passive voice is a waste of time. Great headlines live forever. Tight body copy shows respect to the customer. The Oxford comma matters. Clever is cute, compelling is cash. Tattoo Projects is looking for a Senior Copywriter that gets it, and they don’t wait around for it, they go and get it. Research. Insights. Strategy. This is not a cog in a wheel copy job. You will be teamed with a Senior Art Director, Junior Graphic Designer, Social Media Strategist, Brand Advocate, and Project Manager, supporting the team from brief to presentation with compelling, comprehensive, yet concise copy.

The Requirements:
• 5+ years of experience in an advertising or branding agency.
• A portfolio that makes us jealous.
• Author compelling and distinct brand voices.
• An addiction to big ideas.
• Plays well in a team.
• Equal parts creative insecurity and creative ego.
• Great command of the English language. High standard of excellence as a writer.
• Write, edit, and proofread copy. All kinds of copy: short, long, script, website, brochure, etc.
• Attend photography, film, and editing sessions.
• Present concepts and copy at internal check-ins and client presentations
• Extreme accountability on all projects.

The Comp:
• Top of the market salary.
• 100% paid healthcare.
• Paid vacation.

The Application:

Please email hiring@tattooprojects.com, place Senior Copywriter in the Subject Line along with who was the copywriter on the “I Love NY” campaign.

creative

Social Media Performance Specialist

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Tattoo Projects, a woman-run-creatively-driven advertising agency, is looking for a Paid Social Manager to join our team. We’re searching for a raconteur – look it up, we’ll wait. Top applicants will be experts at blending human connection with hard data. This is an onsite, mask-on-face position in Charlotte, North Carolina.

MUST BE ABLE TO:

  • Collaborate on paid social strategy development and execution
  • Manage paid campaigns on FB, Insta, Twitter, Snap and LinkedIn
  • Perform daily pacing on active campaigns to ensure spend is met
  • Help team determine paid social media benchmarks and goals
  • Identify learnings and opportunities to optimize campaigns
  • Synthesize complex information into ideas that inspire teams
  • Generate daily, weekly, and monthly reports / recommendations
  • Understand how digital marketing metrics influence one another
  • Expand upon existing report templates and make them your own

 

WHAT YOU BRING TO THE TEAM:

  • 3-5 years of paid social experience, agency preferred
  • Have personally managed social campaigns with large budgets
  • Hands-on experience with the back end of social platforms
  • Exceptional data storyteller with outstanding presentation skills
  • Expert in proprietary social media tools, like Facebook Insights
  • Ability report analytics in a creative and compelling way
  • Intermediate experience with Excel and Goggle Sheets
  • Exceptional time management skills / attention to detail

BONUS POINTS FOR:

  • Creating queries on social listening tools (we use Meltwater)
  • Experience writing / optimizing direct response ad copy
  • Facebook Blueprint Certified + Google Analytics Certification
  • Experience with data visualization tools (Google Data Studio)

WHAT WE OFFER:

  • Top of the market salary
  • Did we mention, we’re woman-led?
  • 100% paid healthcare
  • Paid vacation / agency holidays

LIL’ MORE ABOUT US:

Ad Age named us Small Advertising Agency of the Year. The Charlotte Business Journal twice named us amongst the fastest growing companies in the city. We are best partnered with those who are willing to take risks to get results, and willing to leave

To Apply:

TO APPLY:

Please email hiring@tattooprojects.com, place the word “Raconteur” in the email subject line along with the job you are applying for.

creative

Social Media Strategist

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We believe tomorrow’s Chief Marketing Officer is today’s Social Media Strategist. Got your attention? Tattoo Projects, a woman-run-creatively-driven advertising agency, is looking for a Social Media Strategist to join our team. We’re shopping LinkedIn for fearless hybrids who can shift between right and left-brained thinking with the grace of a competitive ice dancer. This is an onsite, mask-on-face position in Charlotte, North Carolina.

MUST BE ABLE TO:

  • Lead editorial calendar development and manage ongoing updates
  • Partner with art director to create best-in-class social content
  • Produce social posts and copy under the direction of creative lead
  • Understand channels and trends from user and creator perspective
  • Get to know the communities and identify actionable insights
  • Bring innovative social ideas and emerging tech to the larger team
  • Know the latest social specifications, restrictions and guidelines
  • Track goals and analyze results for both paid and organic content
  • Clearly communicate social plans to ensure flawless execution

 

WHAT YOU BRING TO THE TEAM:

  • 5+ years of social experience, agency preferred
  • Focused on excellence…every client, every time
  • Exceptional writing skills and an eye for detail
  • Experience with social publishing / listening tools
  • Familiar with paid social and post optimization
  • Hardworking with a knack for getting things done
  • The ability to be nimble and accept feedback

BONUS POINTS FOR:

  • Photo and video editing experience, especially on the fly
  • Previous experience in the wonderful world of advertising

WHAT WE OFFER:

  • Top of the market salary
  • Did we mention, we’re woman-led?
  • 100% paid healthcare
  • Paid vacation / agency holidays

LIL’ MORE ABOUT US:

Ad Age named us Small Advertising Agency of the Year. The Charlotte Business Journal twice named us amongst the fastest growing companies in the city. We are best partnered with those who are willing to take risks to get results, and willing to leave

To Apply:

TO APPLY:

Please email hiring@tattooprojects.com, place your favorite brand of stiletto in the email subject line along with the job you are applying for.

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